Impound Lot Hours:
8:30am - 4:30pm
Monday - Friday

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Vehicle Release

To pick up your vehicle: 

1. Proof of ownership and personal identification is required to secure the release of any vehicle. 

2. All outstanding fees must be paid in full (no partial payments are accepted) prior to release. 

3. Uninsured or unregistered vehicles may not be driven out of the Lot; they may be towed to private property at the owner’s expense. 

4. Vehicle operators must provide a valid operator’s license. 

5. Vehicles will not be released to persons under the influence of alcohol or drugs. 

6. Vehicles that have been seized for investigation may only be accessed or released upon receipt of written approval of the officer that seized the vehicle. 

To have someone else pick up your vehicle for you:

1. A letter of authorization from the rightful owner is required indicating the make, model, license plate number and the Vehicle Identification Number along with the owner’s operator’s license number. 

2. The letter must be signed and dated by the rightful owner of the vehicle. Or use the Authority to Reclaim Vehicle Form. 

3. In addition to the letter, the designated person will require a copy of the vehicle registration, insurance if the vehicle is to be driven out and a valid operator’s license. 

4. In addition to the letter, the designated person will require a copy of the vehicle ownership and valid identification if the vehicle is being towed out of the Lot. 

5. Vehicles will not be released to persons under the influence of alcohol or drugs. 

6. Vehicles that have been seized for investigation may only be accessed or released upon receipt of written approval of the officer that seized the vehicle. 

To secure the release of a vehicle with dealer plates, vehicle operators must provide: 

1. Provide a valid operator’s license. 

2. Proof of registration and insurance for the dealer plate. 

3. Proof that the vehicle is owned by the individual or company that owns the dealer plate e.g. bill of sale or bill of lading. 

4. Evidence of an association with the individual or company that owns the dealer plate e.g. business card or pay stub.

To secure the release of a rental vehicle,vehicle operators must provide:

1. Renter may be required to obtain authorization from the Rental Company stating renter is allowed to release the vehicle. 

2. Provide a valid operator’s license. 

3. Copy of the valid rental agreement, which must be in the name(s) of the individual(s) retrieving the vehicle. 

4. Rental company employees retrieving rental vehicles require evidence of an association with the rental company e.g. business card or pay stub.
    

Impound Fees

Payment Information

Outstanding fees typically include towing, storage, lot move service and impound gate fee. Fees may be paid using cash, debit, Visa, MasterCard, or American Express. Current towing fees may change without notice, to confirm fees on a specific vehicle please contact the Impound Yard at (780) 675-1133. 
 

Impound limitations for removing personal property

The owner of an impounded vehicle may claim personal property contained in the vehicle as long as the property to be claimed is not attached to the vehicle in any way. Owners or agents are allowed 5 minutes with the vehicle on each occasion that they attend to remove property. Additional time may be granted depending on customer volume. There may be times that heavy customer volume will restrict the opportunity to remove property from an impounded vehicle.
 

Please contact the Impound Tow Lot prior to attending to confirm the ability to remove property.

Contact

780-675-1133